Privacy Policy

1. Information We Collect

When you visit our website or contact us, we may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address when you contact us or place an order
• Communication Data: Messages, inquiries, and correspondence you send to us
• Website Usage Data: Information about how you use our website, including pages visited and time spent
• Technical Data: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide customer service
• To process and fulfill orders for our products
• To send you information about our products and services (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

3. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Consent: When you provide consent for marketing communications
• Contract: When processing is necessary to fulfill a contract with you
• Legitimate Interest: For improving our services and website functionality
• Legal Obligation: When required by law

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (under strict confidentiality agreements)
• When required by law or to protect our legal rights
• In connection with a business transfer or merger
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information is typically retained for 3 years after last contact.

7. Your Rights (GDPR)

If you are a resident of the European Union, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

8. Cookies

Our website uses cookies to improve your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11. International Transfers

Your information may be transferred to and processed in countries other than Slovakia. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last updated" date.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Data Protection Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Slovak Data Protection Authority (Úrad na ochranu osobných údajov).